FAQ

FAQ


Product Questions

How does ProDen PlaqueOff® work?

Unlike other methods of plaque control ProDen PlaqueOff® Animal works systemically i.e. through the blood stream. It is thought to affect the ability of plaque to ‘stick’ to surfaces in the mouth and softens hard tartar deposits. Improvements should start to be seen between 3 and 8 weeks.

Are there any side effects?

There are no known side effects, however, due to the rich iodine content of seaweed, this product may not be suitable for animals undergoing thyroid treatment. If unsure, consult your vet for advice before starting using ProDen PlaqueOff®.

How should ProDen PlaqueOff® Animal be used?

It should be used once daily and can be added to wet or dry food.

How long does a pot last?

This depends on the size of your pet. For small dogs (up to 10 kg) a pot will last up to a year, whereas for large and giant dogs one pot will last around 3 months (average supply based on a 60 g pot).

How much does it cost?

The recommended retail price for a 60 gram pot of PlaqueOff® Animal is £ 11.99. Based on the above doses this works out from as little as 3p per day.

What do I do if my pet still has bad breath?

Persistent bad breath may be an indication of a more serious underlying condition and you should consult your veterinary professional.

Where can I purchase it in the UK?

ProDen PlaqueOff® Animal is available from Pets at Home, Pets Corner, veterinary practices, pet shops, over the phone (0113 257 9776) or online from our shop.

Can PlaqueOff cause hyperthyroidism?

Hyperthyroidism is a very common disorder of older cats (usually cats over the age of 8 years). Dogs are rarely affected by this condition. It is caused by an increased production of thyroid hormone from the thyroid glands, situated in the neck. Thyroid Hormone has an important role in controlling the body’s metabolic rate so animals with hyperthyroidism tend to burn up energy too rapidly and typically suffer weight loss despite having an increased appetite and increased food intake.

Iodine is important for thyroid function and is naturally present in seaweed, including the type used in ProDen PlaqueOff®. There is no evidence to suggest that high levels of iodine actually causes hyperthyroidism, as the body has feedback mechanisms to cope with varying levels. Only very low or incredibly high levels would pose a problem, and PlaqueOff® doesn’t fall into these categories. 1 scoop of ProDen PlaqueOff® Animal contains 131.1 microgrammes of Iodine.

If your pet is known to suffer from hyperthyroidism then we suggest that you do not use ProDen PlaqueOff®. If you are unsure then please contact your veterinary professional for further advice.

My dog is very fussy, what if they won’t eat it?

To date we have not had any feedback which suggests that there are any palatability issues. Cats are notoriously fussy eaters and we have feedback which tells us that this has not been a problem.

If you are having a problem, try hiding the PlaqueOff in a treat or splitting the amount over two meals in the day until your pet is used to it.

Are there any trial size pots?

Unfortunately, because the amount of PlaqueOff® required by different sized animals varies, and the amount of time required for results to begin to be seen (up to 8 or even 12 weeks in some cases), it is not possible to produce a trial pot. For some this would be the same as the 60g pot on sale.

My dog hasn’t got any plaque, why would I need to use this?

People often tell us that their pet doesn’t have any plaque. Whilst your pet may not have any obviously visible plaque or tartar, they will have plaque in their mouths. Plaque bacteria are naturally occurring in the mouths of all animals (including humans) and begin to form a sticky coating across the teeth almost immediately after brushing. Some people / animals have more plaque than others and so, it is more obvious in some people / animals than others. Even if your pet doesn’t have any visible plaque or tartar (which forms from plaque bacteria) ProDen PlaqueOff® can be used to prevent build up in the future. After all, tartar takes time to accumulate and doesn’t usually appear overnight!

My dog is on a kelp diet / seaweed supplement, can I give them PlaqueOff Animal as well?

Yes. The size of the dose of PlaqueOff® given is very small and would make no significant difference to the total seaweed content of the diet. Again, because of the dose size, PlaqueOff® on it’s own however, would not give the same benefits as a full kelp supplement. The species of seaweed in the various products available are different and it is the Ascophyllum nodosum in PlaqueOff® that has been found to be of benefit in terms of reduction of plaque and calculus. There should not be any issues with feeding different seaweed species at the same time.

Can I give my cat / dog ProDen PlaqueOff® Animal if they are on medication?

Yes, as long as it is not medication for the treatment for Hyperthyroidism.

There is nothing in the contents of PlaqueOff®, (which only contains granulated seaweed) that would be likely to cause unwanted reactions. It is currently being used with cats and dogs that have heart, liver, kidney, bowel and other disorders. However, if you have any concerns, please consult with your veterinary professional.

Store Questions

How do I contact customer service?

Go to the Contact Information page.

How much is shipping?

Shipping cost from £ 2.60 per order.

How long does it take to get my order?

Over 90 percent of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon Royal Mail normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 3-14 working days will be expected.

Can I track the status of my order?

Simply go to Your Account to get the latest on your order status. Of course you can also call us and we’ll check it for you! We’d love to hear from you.

Who will be delivering my order?

We ship via Royal Mail and other premium carriers to provide you with the fastest and most reliable service available.

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